1. Is the certification with American Heart Association?

•  Yes!

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2 What type of training do you offer?

• Heartcode BLS Provider Online/Blended Course (at your own pace.)

• (Hands on Practice Separately ( 1.5 hr.)

• BLS Provider Renewal Course (2-3 hr.)

• Heartsaver First Aid CPR AED Skills Session (3 hr.)

• Heartsaver First Aid (2 hr.)

• Heartsaver Pediatrics (2.5 hr.)

• Infant "Only" CPR ( 2.5 hrs.)

• Famliy & Friends CPR (2 hrs.)

• Heartsaver Bloodborne Pathogen ( 1 hr.)

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3. What course is for healthcare professionals( nurses, doctors, EMT's, etc.)?

•  BLS Provider

 

4. Who can take the Heartsaver Course?

• Daycare providers, personal trainers, babysitters, nannies, Girl Scouts, etc...anyone who is

       not a healthcare professional.

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 5. Where are Training sessions Held?

• Your Home

• Office 

• Place of Employment 

• Local facility

• Church Hall

• Etc.

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​NOTE:

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Due to Covid-19. Pandemic, Please complete the online courses prior to scheduling a Hands on "ONLY" Skill Session. and email the certificate of completion to vicki@savealifecprclass.com

 If you are unsure of the certification that you need, please call us at (443) 251-6865 

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6. What days and Hours can I schedule a Training?

• Classes are offered

Monday, Wednesday, Friday and Saturday
• Please call (443)-251-6865 or go online for booking availability

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7. Do I need to purchase a book?

• If you are attending an instructor led BLS Provider Course, The American Heart

Association requires students to have access to the course materials before, during, and

after the course. Links to purchase the manual or ebook will be provided upon registration.

If you are completing a blended Online Course you DO NOT need a book.

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• If you are attending instructor-led course such as First Aid, CPR AED, you DO NOT

need to purchase a book. If you need any materials for the course you are taking it will be

provided to you on the day of class.

 

8. When will I receive my ecard?

•   You will receive it within 24 to 48 hours if not sooner. You can also request to receive it the same day. Just ask during registration!

  

9. Does a CPR Card Expire?

• ​CPR Certifications Valid for 2 years.

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10. Will there be a Final Test given?

• Yes! You must get a Passing score of 8o%

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11. Im having trouble activating my online course?

•   Once you've logged in, click on the URL link in your confirmation email. If you are

unable to click on the link, copy/paste the entire URL into your browser. Do not enter the

given link into the keycode box (where it says activate a keycode). Once a keycode is

activated, it cannot be activated again, but rather should be showing up under your "Active Courses."

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•   It is recommended by the AHA that you use Chrome as your browser and that you use a

PC, laptop or tablet (rather than a smartphone). You will need a flash player, and disable pop-up blocker

Save a Life CPR AED First Aid Training cannot assist with technical difficulties including problems with logging onto personal accounts. For AHA eLearning technical assistance

contact elearning.help@heart.org or call 1-888-AHA-8883 (1-888-242-8883) 

Monday-Friday 8am-5pm EST

 

12. How can I get continuing education credits?

•  If you completed an online course, you can retrieve the continuing education certificate

via the eLearning website w/this link https://cpr.heart.org/en/resources/faqs/need-to-claim-your-aha continuing education-credits.

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•   For instructor led courses email: vicki@savealifecprclass.com within 60 days your

class. Save a Life CPR AED First Aid will submit your roster to the AHA and you will receive a form to

complete and send in to your accrediting organization.

 

 

 13. Can I pay for a Training session on the same day of the session?

• Individuals

We take Debit, Credit cards, and online payments Prior to scheduling class date and time.

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• Organizations

 

We usually require a full payment to reserve a date. But if that isn’t possible, there needs to be at least a 50% deposit 3 days before the class to hold the date.

 

14. What is the  Payment/Cancellation policy?​

• We have a no refund policy. You must call 24 hours before class to reschedule. A reschedule is based upon the instructors availability. Refunds are only issued if the instructor cancels the class and the student is not available for the rescheduled date/time of the class. Payment is required at the time of class registration.

• If you are more than 10 minutes late for class you will have to reschedule! There is a $25 rescheduling fee that must be paid in order to schedule another class at a later date. No call /no shows will result in NO REFUNDS or registering for future classes. 

• Note: Please keep in mind your scheduled date and time could have been used for another Student

 

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